Privacy Policy | LATENIS — GDPR Compliant

LATENIS (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website latenis.com and purchase our products. Please read this policy carefully.

1. Who We Are

LATENIS is operated by HK GEEKID CO., LIMITED, registered in Hong Kong. For the purposes of EU and UK data protection law, our representative in the European Union is TBD — to be appointed.

2. Information We Collect

Personal Information You Provide:

Name, email address, billing and shipping address when you place an order.
Phone number (optional, for delivery purposes).
Payment information (processed securely by our payment providers — we do not store card details).
Communication records when you contact our support team.

Information Collected Automatically:

IP address, browser type, device information, and operating system.
Pages visited, time spent on pages, and referring URLs.
Cookie identifiers (see our Cookie Policy).

3. How We Use Your Information

To process and fulfil your orders, including shipping and delivery.
To communicate with you about your order status, delivery updates, and support requests.
To process payments securely through our third-party payment providers.
To improve our website, products, and services.
To comply with legal obligations.
With your consent, to send marketing communications (you may opt out at any time).

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

Contractual necessity: To fulfil your order and provide the services you requested.
Legal obligation: To comply with applicable laws and regulations.
Legitimate interest: To improve our services, prevent fraud, and ensure website security.
Consent: For marketing communications and non-essential cookies.

5. Third-Party Services

We share data with the following categories of third parties:

Payment Processors: Stripe, PayPal, and BTCPay Server — to process your payments securely. Each provider processes data under their own privacy policy.
Shipping Carriers: To deliver your orders (name, address, phone number).
Analytics: We may use privacy-respecting analytics tools that do not track you across other websites.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

Order and transaction records: Retained for 7 years as required by tax and accounting regulations.
Marketing consent records: Retained until you withdraw consent.
Support communication records: Retained for 2 years after the last interaction.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the EU/UK (including Hong Kong and the United States). Where required, we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses (SCCs) approved by the European Commission.
Payment processors that are certified under EU-US Data Privacy Framework or equivalent mechanisms.

8. Your Rights (EU/UK Consumers)

Under GDPR and the UK Data Protection Act, you have the right to:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data (subject to legal retention requirements).
Restriction: Request that we limit processing of your data.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interest or for direct marketing.
Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at support@latenis.com. We will respond within 30 days.

9. Cookies

Our website uses essential cookies to function properly and optional cookies to enhance your experience. You can manage your cookie preferences through the cookie banner on our website. For more details, see our Cookie Policy.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

SSL/TLS encryption for all data in transit.
Secure payment processing (we never store card details).
Access controls limiting data access to authorised personnel only.
Regular security assessments of our systems.

11. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised “Last updated” date.

13. Contact Us

For any privacy-related questions or to exercise your data protection rights:
Email: support@latenis.com
We will respond within 30 days.