Shipping policy last updated: April 2026
LATENIS ships worldwide using DDP (Delivered Duty Paid) shipping. This means all import duties, taxes, and customs fees are included in the price you pay at checkout — no surprise charges upon delivery.
Shipping Regions
We currently ship to the following regions:
- European Union (all 27 member states)
- United Kingdom
- United States
- Canada
- Australia
Shipping Costs
| Region | Base Rate | Per Additional Item | Free Shipping |
|---|---|---|---|
| EU | €20 | €15 | Orders €499+ |
| UK | €20 | €15 | Orders €499+ |
| US & Canada | €25 | €15 | Orders €499+ |
| Australia | €25 | €15 | Orders €499+ |
Shipping cost formula: €25 + (€15 × quantity). Free shipping on orders of €499 or more.
Delivery Times
| Region | Estimated Delivery |
|---|---|
| EU | 25–35 business days |
| UK | 25–35 business days |
| US & Canada | 20–35 business days |
| Australia | 20–35 business days |
These are estimated delivery times. Delays may occur due to customs processing, carrier disruptions, or peak seasons. We appreciate your patience.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- You will receive a shipping confirmation email with tracking information once your order has been dispatched.
- Orders placed on weekends or public holidays will be processed on the next business day.
DDP (Delivered Duty Paid) Shipping
All orders are shipped under DDP terms, meaning:
- All import duties, taxes, and customs fees are included in the product price.
- You will not be charged any additional fees upon delivery.
- Customs clearance is handled on your behalf.
Order Tracking
Once shipped, you will receive a tracking number via email. You can use this to track your package on the carrier’s website. Please allow 24–48 hours after receiving the tracking number for the carrier’s system to update.
Shipping Issues
- Lost Packages: If your tracking shows no update for 25+ business days, contact us at support@latenis.com and we will investigate with the carrier.
- Damaged Packages: If your package arrives damaged, please document the damage with photos and contact us within 48 hours.
- Wrong Address: Please ensure your shipping address is correct at checkout. We cannot redirect packages once shipped. Additional shipping costs for re-delivery due to incorrect addresses will be the customer’s responsibility.
Contact Us
For shipping inquiries:
Email: support@latenis.com
Response time: Within 2 business days