Get in Touch
Questions about your order, privacy setup, or just want to know which device fits your threat model? We’re here.
Send us a message
Tell us what you need and we’ll get back to you as soon as possible. For order-related enquiries, please include your order number.
Email Support
For order enquiries, returns, and general questions.
support@latenis.comReply within 1–2 business days
Privacy & Data Requests
GDPR access requests, deletion, and data-related queries.
privacy@latenis.comResponse within 30 days as required by law
Shipping Destinations
We ship DDP to your door — no hidden import fees.
Quick Answers
Common Questions
Before reaching out, you might find your answer here.
How long does shipping take?
EU/UK: 25–35 business days. US/CA/AU: 20–35 business days. All orders are shipped DDP.
View Shipping Policy →Can I return my order?
Yes — 30-day returns on unused devices, plus the EU statutory 14-day right of withdrawal.
View Refund Policy →Does GrapheneOS work with my carrier?
GrapheneOS supports most LTE/5G bands across EU, UK, US, CA, and AU networks. Band coverage varies by model.
Browse Devices →Is my device really private?
GrapheneOS is an open-source hardened Android OS with no Google services by default. We install it fresh on every device.
Learn More →What warranty do I get?
Up to 1 year hardware warranty. Software support follows Google’s official security update schedule for each model.
View Terms →Still have a question?
Can’t find what you’re looking for? Drop us a message using the form above and we’ll reply within 1–2 business days.
Write to us →