{"id":714,"date":"2026-05-21T07:37:38","date_gmt":"2026-05-21T06:37:38","guid":{"rendered":"https:\/\/latenis.com\/politique-dexpedition\/"},"modified":"2026-05-29T03:50:41","modified_gmt":"2026-05-29T02:50:41","slug":"politique-dexpedition","status":"publish","type":"page","link":"https:\/\/latenis.com\/fr\/politique-dexpedition\/","title":{"rendered":"Politique d&rsquo;Exp\u00e9dition"},"content":{"rendered":"<div class=\"wp-block-html\">\n<div class=\"legal-page\">\n<p style=\"background: #f0f9ff; border: 1px solid #bae6fd; border-radius: 6px; padding: 10px 16px; font-size: 13px; color: #0369a1;\"><strong>Remarque :<\/strong> Cette page est une traduction. En cas de divergence, la version anglaise pr\u00e9vaut.<\/p>\n<p>Politique d&rsquo;Exp\u00e9dition derni\u00e8re mise \u00e0 jour : avril 2026<\/p>\n<p><a href=\"https:\/\/latenis.com\/fr\/\">LATENIS<\/a> est exp\u00e9di\u00e9 dans le monde entier en utilisant l&rsquo;exp\u00e9dition DDP (Delivered Duty Paid). Cela signifie que tous les droits d&rsquo;importation, taxes et frais de douane sont inclus dans le prix que vous payez \u00e0 la caisse \u2014 pas de frais surprises \u00e0 la livraison.<\/p>\n<h3>R\u00e9gions d&rsquo;exp\u00e9dition<\/h3>\n<p>Nous exp\u00e9dions actuellement dans les r\u00e9gions suivantes :<\/p>\n<ul>\n<li><strong>Union europ\u00e9enne<\/strong>(les 27 \u00c9tats membres)<\/li>\n<li><strong>Royaume-Uni<\/strong><\/li>\n<li><strong>\u00c9tats-Unis<\/strong><\/li>\n<li><strong>Canada<\/strong><\/li>\n<li><strong>Australie<\/strong><\/li>\n<\/ul>\n<h3>Frais d&rsquo;exp\u00e9dition<\/h3>\n<table style=\"width: 100%; border-collapse: collapse; margin: 1rem 0;\">\n<tbody>\n<tr style=\"background: #f5f5f5;\">\n<th style=\"padding: 0.75rem; text-align: left; border: 1px solid #ddd;\">R\u00e9gion<\/th>\n<th style=\"padding: 0.75rem; text-align: left; border: 1px solid #ddd;\">Tarif de base<\/th>\n<th style=\"padding: 0.75rem; text-align: left; border: 1px solid #ddd;\">Par article suppl\u00e9mentaire<\/th>\n<th style=\"padding: 0.75rem; text-align: left; border: 1px solid #ddd;\">Livraison gratuite<\/th>\n<\/tr>\n<tr>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">EU<\/td>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">\u20ac20<\/td>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">\u20ac15<\/td>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">Commandes \u20ac499+<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">ROYAUME-UNI<\/td>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">\u20ac20<\/td>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">\u20ac15<\/td>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">Commandes \u20ac499+<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">\u00c9tats-Unis &amp; Canada<\/td>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">\u20ac25<\/td>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">\u20ac15<\/td>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">Commandes \u20ac499+<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">Australie<\/td>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">\u20ac25<\/td>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">\u20ac15<\/td>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">Commandes \u20ac499+<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><em>Formule des frais de port : tarif de base + (\u20ac15 par article suppl\u00e9mentaire). Livraison gratuite sur les commandes de 499 \u20ac ou plus.<\/em><\/p>\n<h3>D\u00e9lais de livraison<\/h3>\n<table style=\"width: 100%; border-collapse: collapse; margin: 1rem 0;\">\n<tbody>\n<tr style=\"background: #f5f5f5;\">\n<th style=\"padding: 0.75rem; text-align: left; border: 1px solid #ddd;\">R\u00e9gion<\/th>\n<th style=\"padding: 0.75rem; text-align: left; border: 1px solid #ddd;\">Livraison estim\u00e9e<\/th>\n<\/tr>\n<tr>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">EU<\/td>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">25 \u00e0 35 jours ouvrables<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">ROYAUME-UNI<\/td>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">25 \u00e0 35 jours ouvrables<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">\u00c9tats-Unis &amp; Canada<\/td>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">20 \u00e0 35 jours ouvrables<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">Australie<\/td>\n<td style=\"padding: 0.75rem; border: 1px solid #ddd;\">20 \u00e0 35 jours ouvrables<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><em>Ce sont des d\u00e9lais de livraison estim\u00e9s. Des retards peuvent survenir en raison des formalit\u00e9s douani\u00e8res, des perturbations du transporteur ou des hautes saisons. Nous appr\u00e9cions votre patience.<\/em><\/p>\n<h3>Traitement des commandes<\/h3>\n<ul>\n<li>Les commandes sont trait\u00e9es dans <strong>1 \u00e0 3 jours ouvrables<\/strong> apr\u00e8s confirmation du paiement.<\/li>\n<li>Vous recevrez un e-mail de confirmation d&rsquo;exp\u00e9dition avec les informations de suivi une fois votre commande exp\u00e9di\u00e9e.<\/li>\n<li>Les commandes pass\u00e9es le week-end ou les jours f\u00e9ri\u00e9s seront trait\u00e9es le jour ouvrable suivant.<\/li>\n<\/ul>\n<h3>Exp\u00e9dition DDP (rendus droits acquitt\u00e9s)<\/h3>\n<p>Toutes les commandes sont exp\u00e9di\u00e9es selon les conditions DDP, c&rsquo;est-\u00e0-dire :<\/p>\n<ul>\n<li>Tous les droits d&rsquo;importation, taxes et frais de douane sont inclus dans le prix du produit.<\/li>\n<li>Aucun frais suppl\u00e9mentaire ne vous sera factur\u00e9 \u00e0 la livraison.<\/li>\n<li>Le d\u00e9douanement est g\u00e9r\u00e9 en votre nom.<\/li>\n<\/ul>\n<h3>Suivi des commandes<\/h3>\n<p>Une fois exp\u00e9di\u00e9, vous recevrez un num\u00e9ro de suivi par e-mail. Vous pouvez l&rsquo;utiliser pour suivre votre colis sur le site Web du transporteur. Veuillez pr\u00e9voir 24 \u00e0 48 heures apr\u00e8s r\u00e9ception du num\u00e9ro de suivi pour que le syst\u00e8me du transporteur soit mis \u00e0 jour.<\/p>\n<h3>Probl\u00e8mes d&rsquo;exp\u00e9dition<\/h3>\n<ul>\n<li><strong>Colis perdus :<\/strong>Si votre suivi ne montre aucune mise \u00e0 jour pendant plus de 25 jours ouvrables, contactez-nous au <strong>support@latenis.com<\/strong> et nous enqu\u00eaterons aupr\u00e8s du transporteur.<\/li>\n<li><strong>Colis endommag\u00e9s :<\/strong>Si votre colis arrive endommag\u00e9, veuillez documenter les d\u00e9g\u00e2ts avec des photos et nous contacter dans les 48 heures.<\/li>\n<li><strong>Mauvaise adresse :<\/strong>Veuillez vous assurer que votre adresse de livraison est correcte au moment du paiement. Nous ne pouvons pas rediriger les colis une fois exp\u00e9di\u00e9s. Les frais d&rsquo;exp\u00e9dition suppl\u00e9mentaires en cas de nouvelle livraison dus \u00e0 des adresses incorrectes seront \u00e0 la charge du client.<\/li>\n<\/ul>\n<h3>Contactez-nous<\/h3>\n<p>Pour les demandes d\u2019exp\u00e9dition :<br \/>\nEmail: <strong><a href=\"mailto:support@latenis.com\">support@latenis.com<\/a><\/strong><br \/>\nD\u00e9lai de r\u00e9ponse : Sous 2 jours ouvr\u00e9s<\/p>\n<style>\n  .legal-page h2 {<br \/>\n    font-size: 22px; font-weight: 700; color: #1e293b;<br \/>\n    margin: 36px 0 14px; padding-bottom: 10px;<br \/>\n    border-bottom: 2px solid #e2e8f0;<br \/>\n  }<br \/>\n  .legal-page h3 {<br \/>\n    font-size: 17px; font-weight: 600; color: #334155;<br \/>\n    margin: 28px 0 10px;<br \/>\n  }<br \/>\n  .legal-page p {<br \/>\n    font-size: 15px; color: #475569; line-height: 1.8; margin: 0 0 14px;<br \/>\n  }<br \/>\n  .legal-page ul, .legal-page ol {<br \/>\n    margin: 0 0 16px 22px; font-size: 15px; color: #475569; line-height: 1.9;<br \/>\n  }<br \/>\n  .legal-page li { margin-bottom: 6px; }<br \/>\n  .legal-page strong { color: #1e293b; }<br \/>\n  .legal-page table {<br \/>\n    width: 100%; border-collapse: collapse; font-size: 14px;<br \/>\n    margin: 16px 0; box-shadow: 0 1px 4px rgba(0,0,0,0.06);<br \/>\n  }<br \/>\n  .legal-page th {<br \/>\n    background: #f1f5f9; color: #475569; font-weight: 600;<br \/>\n    padding: 10px 14px; text-align: left;<br \/>\n    border-bottom: 2px solid #e2e8f0;<br \/>\n  }<br \/>\n  .legal-page td {<br \/>\n    padding: 11px 14px; border-bottom: 1px solid #f1f5f9; color: #475569;<br \/>\n  }<br \/>\n  .legal-page tr:last-child td { border-bottom: none; }<br \/>\n  .legal-page a { color: #3b82f6; text-decoration: none; }<br \/>\n  .legal-page a:hover { text-decoration: underline; }<br \/>\n  .legal-page blockquote {<br \/>\n    border-left: 4px solid #e94560; background: #fff1f2;<br \/>\n    margin: 16px 0; padding: 14px 18px; border-radius: 0 6px 6px 0;<br \/>\n    color: #475569; font-size: 14px;<br \/>\n  }<br \/>\n<\/style>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Remarque : Cette page est une traduction. En cas de divergence, la version anglaise pr\u00e9vaut. Politique d&rsquo;Exp\u00e9dition derni\u00e8re mise \u00e0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-714","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/latenis.com\/fr\/wp-json\/wp\/v2\/pages\/714","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/latenis.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/latenis.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/latenis.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/latenis.com\/fr\/wp-json\/wp\/v2\/comments?post=714"}],"version-history":[{"count":5,"href":"https:\/\/latenis.com\/fr\/wp-json\/wp\/v2\/pages\/714\/revisions"}],"predecessor-version":[{"id":2135,"href":"https:\/\/latenis.com\/fr\/wp-json\/wp\/v2\/pages\/714\/revisions\/2135"}],"wp:attachment":[{"href":"https:\/\/latenis.com\/fr\/wp-json\/wp\/v2\/media?parent=714"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}